AMERICAN CRS EQUIPMENT · FIELD SERVICE
Field Service
Rectifier expertise at your facility.
On-site diagnostics, troubleshooting and repairs for rectifier faults and performance issues. Work with a team focused on your equipment, facility and production needs.
Two full-time traveling technicians
Our field-service team provides dedicated technical support for visits to your facility.
24/7 lifetime customer support
Email techservice@americancrs.com anytime for ongoing customer support.
Field-service visits are scoped and scheduled with our team.
What we can help with
Start with the equipment and what you’re seeing. We’ll review the service scope with you.
Troubleshooting & diagnosis
Investigate equipment faults, abnormal operation and changes in rectifier performance.
On-site repairs
Inspect assemblies, connections and controls, and complete approved repairs within the agreed scope.
Verification & reporting
Check operation after service and document findings, work completed and recommended next steps.
What to expect.
1. Share the issue
Send equipment details, symptoms and available documentation so we can review your request.
2. Plan the visit
We review the work scope, site access and safety requirements before scheduling field work.
3. Review the findings
Discuss the work completed, operation checks and any recommended follow-up with our team.
Let’s plan the right support.
What to send us
Include these details in your email so we can review the equipment and your site needs.
- Equipment make, model and serial number.
- Symptoms, alarm codes and when the issue occurs.
- Available photographs, nameplate details and relevant documentation.
- Facility location and the best site contact.
- Service history, production constraints and preferred timing.
Talk to technical service
Tell us what is happening and the support you need. Our team will help you review the next steps.